Terms & conditions

1. Acceptance of Terms

By booking or participating in an adventure tour with us, you agree to these Terms and Conditions. These terms define the relationship between our company and the customer and set the expectations for the services provided.

2. Booking and Payment

  • Booking Confirmation: Your booking is confirmed upon receipt of payment.
  • Payment Terms: Full payment is required at the time of booking unless otherwise stated. Accepted payment methods include bank transfer, credit card, or online payment platforms.
  • Currency: All prices are listed in US Dollars (USD). Additional fees may apply for currency conversion or international payments.

3. Cancellations and Refunds

  • Customer Cancellations:
    • Cancellations made more than 7 days before the scheduled tour date will receive a full refund.
    • Cancellations made within 7 days of the tour date will incur a 50% cancellation fee.
    • Cancellations made within 24 hours of the tour date are non-refundable.
  • Company Cancellations:
    • We reserve the right to cancel tours due to unforeseen circumstances, including weather conditions or safety concerns. In such cases, you will receive a full refund or the option to reschedule.
  • No-Shows: Failure to appear at the agreed time and location will result in the forfeiture of the booking without refund.

4. Health and Safety

  • Customer Responsibility: It is your responsibility to ensure you are physically and mentally fit to participate in the activities. Inform us of any medical conditions, allergies, or dietary restrictions before the tour.
  • Safety Guidelines: Follow the instructions of our guides and adhere to all safety rules and precautions.

5. Liability

  • Assumption of Risk: Participation in our tours involves inherent risks. By booking, you acknowledge and accept these risks.
  • Limitations of Liability: We are not liable for personal injury, loss, or damage to personal belongings unless caused by proven negligence.
  • Third-Party Services: We are not responsible for services provided by third parties, such as transportation or accommodations.

6. Changes to Tours

We reserve the right to make changes to itineraries, schedules, or activities due to weather, safety, or other unforeseen factors. Every effort will be made to provide a comparable experience.

7. Privacy Policy

Your personal information will be used solely for booking and operational purposes. We do not share your information with third parties without your consent, except as required by law.

8. Governing Law

These Terms and Conditions are governed by the laws of Curaçao. Any disputes will be resolved under Curaçao jurisdiction.

9. Complaints and Feedback

If you have concerns or issues during the tour, please notify your guide immediately. For post-tour feedback or complaints, contact us within 14 days of the tour date.